Terms & Conditions

The travel site www.easemytrip.ae is maintained by EaseMyTrip Middle East DMCC. It is a law-abiding company existing compliant with the Laws of United Arab Emirates. By accessing or using this site or using any of its services, you are agreed on terms and conditions mentioned below, including any supplementary guidelines and future modifications. EaseMyTrip.ae may change, alter or remove any part of these below written Terms and Conditions without any prior notice. Any changes done in these Terms and Conditions of use will be applicable at the moment they are posted on the site. Please read these terms and conditions carefully before proceeding with the booking.

Any liability for defective services, death, injury or illness caused by the negligence of the supplier, its agents or subcontractors will not be a liability of EaseMyTrip and will require you to claim against the supplier of the service concerned. As an agent, we accept no responsibility for the acts or omissions of the suppliers or for the travel services provided by them.

Passenger needs to confirm that he/she has accepted these terms and conditions or on behalf of him/her and all members of their journey. This user agreement is between easemytrip.ae and the passenger and all the passengers travelling, is governed by the Laws of United Arab Emirates.

The price, which we offer on EaseMyTrip.ae, generally includes taxes (unless specified otherwise). It never comprises any personal expense or other additional charges.

Our payment gateway is completely secure and customers can make the online payments through a safe transaction process that ensures their personal security codes will not be revealed in any circumstances.

• Credit/ Debit cards (Visa, Master),
• Bank Transfer or
• Cash Deposit in bank or visit our office in UAE i.e. G01, Dr. Saeed Al Yousef Complex, Bur Dubai, Dubai, UAE

Bookings made online on our website www.easemytrip.ae or over the phone (0)43035888 to travel agents. All bookings are subject to availability at the time of booking. We do not guarantee that any of the travel services that we advertise, including on our website, will still be available at the time of booking and once you have made a booking request, we will confirm availability of your chosen travel services to you. It is your responsibility to ensure that all names are correct as per the passports of the travellers and that the travel itinerary is correct as per your requirements. Changes are rarely possible once flight tickets and other travel documents are issued, and alterations may incur additional charges.

Availability of seats and fares are at the airline’s discretion and can be changed anytime. Flight times shown are provisional and may be subject to change, as per the airline’s booking conditions.

Fares can be changed anytime and therefore; you need to make payment within 1 hour of your booking to guarantee the fare offered. If your fare has changed by the time, you make payment, you will have a right to cancel and claim a full refund if you do not want to proceed with the booking.

Please note that some flights may be indirect and fly via other airports. There is a difference between Direct and Non-Stop flight. Direct flight can take technical stopover for refuelling and washing purposes but non-stop flight is not taking any stop. Where an indirect flight is offered, full details of any flight stopovers will be made clear to you at the time of booking.

The total price displayed on the site includes all applicable government taxes. In case of increase in the fare in the issuance of the Air ticket, due to airlines, miscalculation in amount due to server error and from the bank’s payment gateway issue then EaseMyTrip.ae reserves the right to cancel the ticket and forfeit the amount received as cancellation charges. The difference of amount should be paid to EaseMyTrip.ae after the communication from EaseMyTrip.ae to avoid any discomfort.

You are required to pay the entire amount prior to the confirmation of your booking. To get any infant’s ticket issued, the age of infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they are checking in, and remember that the infant must be accompanied by an adult at least 16 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of infant is 24 months or above then you need to book a separate booking as a child.

To get any child ticket issued, the age of child must in between 2-11 years and make sure that they have valid proof-of-age documents when they are checking in, and remember that the child must be accompanied by an adult at least 16 years old. All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier. Company is not responsible for any delay or cancellation of flights from airline's end.

If ticket is cancelled directly from the airline’s website, office or call centre, customer needs to inform EaseMyTrip.ae for the refund to be processed. Please note that EaseMyTrip.ae do not get any alert from airlines directly.

Many scheduled airlines have made changes or in process of making changes to their baggage allowance for Economy/coach class. Baggage might differs significantly from airline and airline and depending on the route. Economy class tickets can be purchased with or without Baggage from UAE. Our booking process/confirmation will highlight whether the baggage is included or not. Baggage can be added to a booking even after the tickets are issued but may come at a different cost than at the time of issuing tickets. Baggage pricing will be as advised by the airline. You should ensure that you do not carry any restricted items.

Travel documents (e.g. tickets/Insurance policies etc) will be sent to you by post or by email within 48-72 hours following full payment of your booking. You will get the e-ticket within 24-48 hours of your booking and after the payment in full only. On receipt of all travel documents please check whether the details such as names, dates and timings are accurate and advise us immediately if there are any errors or omissions. Also, please note that all flight tickets or any product supplied are non-refundable, non-changeable and non-transferable unless otherwise stated.

We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly. Amendment charges on EaseMyTrip.ae are subject to change as per the policy of the airline, which varies due to flight timings and booking class. To cancel the tickets within 24 Hrs of the journey, EaseMyTrip.ae recommends customer to contact directly to the Airlines and after that, send the cancellation request on our website for refunds. EaseMyTrip.ae levies negligible amount of AED25 per passenger for domestic and AED50 per passenger for international air tickets as admin fee for any of the changes.

Name change is strictly not permitted with most of the airlines. Therefore, you must check the names and update it as per passport while booking the flights. Once the ticket is issued, name change would not be permitted. Few airlines allow to correct the name with an admin fee but it is also the discretion of airlines and cannot be confirmed without checking with airlines.

Every booking made on EaseMyTrip.ae is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class. EaseMyTrip.ae levies negligible amount of AED25 per passenger/per sector for domestic and AED50 per passenger/per sector for international air tickets as cancellation service charges.

• Travel insurance fee is non-refundable.
• Convenience fees are non-refundable in all cases.
• Bookings may be non-refundable as per the specific airline’s policy.
• Some bookings cannot be cancelled partially as per the specific airline’s policy.
• Cancellations can be made online or offline through my booking section or by sending an email to EaseMyTrip.ae at care@easemytrip.ae

For cancellation requests received, the refund shall be processed at the earliest once request is received. In case of direct cancellation through airlines, refunds shall be processed post deduction of airline charges along with our service charge. All refunds shall be processed subject to processing of refunds by the respective airline/service provider. Please note convenience fee charged at the time of booking is not refundable.

In case of no-show or unutilized bookings, the customers are required to make requests for any valid refunds, as per the defined policies, within 180 days from the travel. No refund would be payable for requests raised after the expiry of 180 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or unutilized bookings shall accordingly be deemed to have been forfeited.

EaseMyTrip.ae will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through my booking section or email. Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.

EasemyTrip.ae will process refund within 72 hours only after receiving it from the concerned Airlines. Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions.

EaseMyTrip.ae shall not be liable to pay any refunds whatsoever in cases where the Airlines closes its operations or declares itself as insolvent. The customers or clients or agents shall not hold the EaseMyTrip.ae liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines closes its operation or declares itself as insolvent.

On the basis of assurance given by airlines/suppliers, EaseMyTrip.ae may sometimes refund amount to the customer but EaseMyTrip.ae reserves the right to recover the refunded amount on event of Airlines getting shut down/non-operational/bankrupt.

Your specific passport and Visa requirements, and other immigration requirements are your responsibility. Please check-out the concerned airline and embassy for concerned Visa requirements. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Please carry applicable visa for the respective country you are visiting or transiting through.

International bookings made through EaseMyTrip.ae are subject to the requirements of visa including but not limited to transit visa which is to be obtained by the user as per the requirement of their travel bookings and the requirements of the countries the traveller intends to visit or transit through.

EaseMyTrip.ae is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the user for being unable to utilize the booking due to absence or denial of visa. Refund, if any, will be as per the applicable terms of booking and cancellation policy.

We can provide you basic information about Passport and Visa but you have to check it carefully before booking the flights from concerned embassy or airlines. Passport should be valid for at-least 6 months before your return date. However, requirements can be changed anything and you should check it before departure.

Most airlines reserve a right to refuse embarkation to a woman who is in advanced pregnancy. Accordingly, please tell us at the time of making your booking if you or someone in your party is pregnant (or becomes pregnant before departure) so that we can check the policy of the relevant airline and advise you accordingly.

All airlines recommend the pregnant ladies to consult a doctor before traveling at any point during their pregnancy. We request all pregnant ladies to read pregnancy rules of the respective airlines before planning their trip. Some important points that need to be followed are:

• Take a medical clearance from your healthcare provider or doctor not more than 7 days before your journey stating that you are fit to travel.
• You should avoid taking flights if your pregnancy is complicated and risky in nature.
• You should take your due date into consideration for return trip.
• If you are travelling on long-haul flights, identify if your body allows you to take a hectic flight journey as the seat-width may be uncomfortable in case of heavy pregnancy.
• For detailed information about the same, please contact the airline you are travelling with.

For any of the complaints and feedback, you can write us at care@easemytrip.ae or call us on 043035888 or by post to Customer Services, EaseMyTrip.ae, G01, Dr. Saeed Al Yousef Complex, Bur Dubai, Dubai, UAE.

EaseMyTrip.ae, as being a reputed and responsible travel agency, provides you the best possible information available with us. However, it is advised to all the clients to make a personal inquiry to avoid any confusion & mess. We are not responsible for any delay & alteration in your travel due to unavoidable circumstances, which can be anything.

We are not responsible for any damage, loss or injury made during your travel. You are accountable for your own safety measures.

Your contract is with the supplier/principal and its booking conditions apply. We are responsible to book your travel arrangements as per your instructions. We do not accept any responsibility for the actual provision of the travel arrangements as an agent.

In case of your use of this website, you agree that:

• You have the legal authority to create an obligatory legal requirement and enter into these Terms of Use.
• You will use this site as per its Terms of Use.
• You will use the website only to make lawful bookings for you or other person for whom you are officially approved to do these kinds of bookings. You will also inform other persons about the Terms and Condition of the website
• You will provide accurate information about every official document and other important details like name and DOB to the site in case of planning trip with it.
• In case of any error or mistake in the process of information, you will be solely responsible for the same.
• All information provided by you to this site should be accurate, updated and complete.
• If you have an account on this site, you are advised to secure it with your login details, including login ID and password. You will be entirely responsible for any use or misuse of your account.
• EaseMyTrip.ae reserves the right to deny access to its Website to anyone, at any time without any notice and for any reason, including, but not restricted to, for the violation of its Terms of Use.

On transacting with this site, you will receive an e-mail from EaseMyTrip.ae for the status of your transaction. The e-mail will be sent to the e-mail address provided by you and EaseMyTrip.ae is not responsible for the receipt of the supposed e-mail in your inbox. Be careful in providing right e-mail I’d.

The customer acknowledges that the SMS sent by EaseMyTrip.ae is an added facility for the convenience of the customers. It is not compulsory as per the law to provide SMS service alerts to the customers. If you don’t receive any SMS for any reason, EaseMyTrip.ae is not liable for the same.

EaseMyTrip.ae is not responsible to provide information about any change in flight schedules, cancellation and status of airline.

Products, services and contents displaying on EaseMyTrip.ae are the properties of this website. Any unauthorized copy & use of the trademark product & services without prior concern will be taken as larceny and strict actions may be taken against the concern person/organization/company.

EaseMyTrip.ae gives you a limited right to enter, explore, use and transact on its site. You agree not to misuse its materials and interrupt the operation of this Site in any way. You understand that except for information, products or services supplied by EaseMyTrip.ae do not endorse any other information in anyway. You also understand that EaseMyTrip.ae does not assure that files available for downloading through the site will be free from any type of viruses.

Many products and services displayed on the Site may not be available for booking in your location or country. So, the reference to any such products and services on the site does not imply in your particular geographical location. Products and services also are subject to availability and the company is not responsible if any product is unavailable or sold out.

Each product and service offered by the website is governed by the rules and regulations of the respective service provider. You are requested to refer to their rules and regulations as well, before booking with us.

Internet communications can’t be completely private or secure. You understand that any message or information that you have sent to this site can be intercepted by others unless there is a special notice (for example, credit card information) that is encrypted. Sending a message to EaseMyTrip.ae does not cause the site to have any special responsibility.

The copyright in the contents of this website belongs to EaseMyTrip.ae. Copying any part or all the contents of this website without permission of EaseMyTrip.ae is not allowed except to the extent that such copying or printing is essential for the purpose of availing the paid services offered.

This site may run contests that may need you to send the materials or information about yourself or to offer prizes. All the offers and contests running on this website have its own rules, which you need to read before getting agreed for participation.

You acknowledge that EaseMyTrip.ae is a conciliator, which is not accountable for any 3rd party obligations due to rates, quality, and all other instances. You particularly agree that use of the services and the site is at your solitary risk. It is your duty to assess the exactness, comprehensiveness and expediency of all advice, opinions, services, merchandise and other information provided on the site. We don’t assure that the service will be uninterrupted or error-free.

EaseMyTrip.ae can make improvements and/or changes on its website at any point of time. EaseMyTrip.ae and its third party suppliers, licensors, and partners do not guarantee or make any representations about the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.

You acknowledge that uninterrupted access or use of this website can be prevented by certain factors that are not in control including, unavailability of products & services, inoperability or interruption of the Internet or other telecommunications services or certain technical work carried out on this Website. EaseMyTrip.ae will not be answerable for any loss or damage whatsoever arising out of or in connection with any ability/inability while using the site.

We inform you on prior basis that if government revises some taxes on travel services, clients are liable to pay that extra amount.

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

Please Note: - We are acting as an agent of airlines and it is the discretion of airlines to compensate you in case of any change due to unavoidable and extraordinary conditions. It would be as per policy of airlines.

If the UAE Govt. (Ministry of Foreign Affairs) advises that people should not visit a particular country or specific area in a particular country then we would act on this. We recommend that you check the https://www.mofaic.gov.ae/en/the-UAE/The-Government website for essential travel advice and information, this website offers a wealth of country specific information. Travellers have the same responsibility for their personal safety and (that of) their possession as they do at home.

You can contact us by writing at care@easemytrip.ae or call us on 043035888 or by post to Customer Services, EaseMyTrip.ae, G01, Dr. Saeed Al Yousef Complex, Bur Dubai, Dubai, UAE.

Please note that calls to the Contact Centre may be monitored or recorded.